SmoothSpan Blog

For Executives, Entrepreneurs, and other Digerati who need to know about SaaS and Web 2.0.

Why are your customers using Twitter or GetSatisfaction to get Customer Service?

Posted by Bob Warfield on April 1, 2009

It may be something about those customers, but more likely it’s something about how you’re delivering Customer Service. For more insights, take a look at my post over on the Helpstream Corporate Blog.

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