SmoothSpan Blog

For Executives, Entrepreneurs, and other Digerati who need to know about SaaS and Web 2.0.

When Different Worlds Collide: Social Media vs Knowledge Management

Posted by Bob Warfield on November 25, 2008

I just posted an article on the “war” between Knowledge Management and Social Media in the Enterprise over on the Helpstream blog.  It was prompted by an Andrew McAffee post that I found fascinating.   Give it a read and before sure to click through to McAfee’s, Venkatesh Rao’s, and Jeff Kelly’s posts for some good background.  The articles give a good overview of how different approaches to the same problem can lead to conflicts and friction in the adoption of either approach in the Enterprise.  The winning strategy is to take the best of both worlds and combine them, which is what we’ve done at Helpstream.


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