SmoothSpan Blog

For Executives, Entrepreneurs, and other Digerati who need to know about SaaS and Web 2.0.

How Hard Could Syncing Calendars and Contacts Be?

Posted by Bob Warfield on September 10, 2008

Pretty hard, I guess.

Recently I wanted to sync up my calendar and contact info between my home and work instances of Outlook.  In fact, I was slightly more ambitious.  I thought this could be a good stepping stone towards moving off Outlook altogether if I could get everything sync’d to appropriate Internet cloud applications.  Little did I know!

I started with Google Calendar Sync, because, “Hey, it’s Google!”  I did this leg at work and it appeared to be perfect that first time.  I got home installed it on the home PC, and low and behold about 60% of the appointments didn’t go through.  Doh!  I could see them get created and then almost immediately deleted.  It seemed like the more complex an appointment was (e.g. recurring, with a long note attached, with attendees, or whatever), the more likely it wouldn’t come through. 

I tried all the troubleshooting suggestions and then went into Google Groups to see if their community had anything going.  What a mess!  Lots of people just blasting out their problem.  Most of them didn’t seem to be getting any response.  Very little rhyme or reason.  I must’ve found 5 or 6 recent posts with the same problem as me.  None of them had any answers.  Clearly it was a common problem.  Does everything at Google get done in people’s 20% time?  I can’t imagine shipping a bug like this and just leaving it.

To make matters worse, Google syncs the calendar, but not the contacts, even though Gmail has contacts.  You’ll need another solution for that.  I reluctantly exported the Outlook and was resigning myself to exclusively using GMail for contacts.  At least iTunes synced the contacts from Google perfectly.  This is a blessing because there are a very limited number of places the iPhone could sync to with iTunes on my PC.  Guess I shoulda bought a Mac, eh?

When I got back in to work and found even my work Google Calendar Sync could no longer do the right thing, I uninstalled and went looking for the next thing.  I also resolved that if I couldn’t use Google Calendar, I didn’t particularly want to leave my Contacts in GMail either.  I prefer one-stop shopping for these simple chores.

I got the bright idea that since I was syncing two Outlooks perhaps I should look at Microsoft Live.  If anyone could sync two Outlooks, it ought to be Microsoft, right?  Wrong!  

Microsoft delivered this steaming mug of Fail:

 

Excellent!  The only thing worse than unreliable desktop software is unreliable cloud software.  I tried both in the morning and this evening as I write this.  No joy!

Onward, there are many more syncing options to try.  I downloaded two other programs from small startups.  One didn’t work at all.  One sort of worked.  I only synced for 3 days (nice to have the option not to do it all) and it appeared to duplicate appointments the first time.  I tried again and there were no more duplicates.  This was kind of okay, but I worried about the dupes and they were going to charge me about $30. 

There was a sojourn through Yahoo Mail and Zimbra, because a co-worker used Yahoo and pointed out iPhone could sync to it and because I’ve always admired the Zimbra apps.  But somehow, it just didn’t seem easy, so I didn’t even finish trying out Yahoo.  Plus, you never know where that crazy company will wind up these days.

“Let’s try one more,” sez I.  So I tried Plaxo because I read somewhere that it works pretty well for this.  Low and behold, it worked perfectly, both at home and at work.  My Outlook calendars and contacts are perfectly synced now.  I can view them online in Plaxo if need be.  I’m a little uneasy that this isn’t really what Plaxo is meant for (I see it more as a LinkedIn competitor), but what the heck, it works!

Now why couldn’t all these others get their stuff to work?  This shouldn’t be that hard.  My very first stop, Google, should have worked, worked well, and handled contacts.  I should never have even needed to try all the rest. 

And what does this say if I do want to abandon Outlook altogether?  Some would say it makes it easier just not to worry about sync, but I need to take my data with me when I drop of Outlook at the wrecking yard so that won’t work.  Oh well, onward.  Today’s primary problem, syncing, is taken care of.  Tomorrow I’ll worry about web apps.  It’s no wonder Microsoft still sells a ton of Office!

8 Responses to “How Hard Could Syncing Calendars and Contacts Be?”

  1. Zoli Erdos said

    I’m also using Plaxo for Sync, but as far as I know contact sync to Gmail is one-way only.. .which should not be called sync at all…

  2. jkring said

    Hi Bob,

    I’ve had good success with nuevasync for syncing iPhone contacts and calendar over the air (no iTunes involved) with google contacts and calendar. It doesn’t solve the multi-calendar sync issue you mentioned, but it’s cool, nonetheless.

    Cheers,

    -Jim

  3. macelle said

    I use Plaxo for keeping contacts. I use iCal and synch the rest to it. But I can tell you how sometimes I get lost around too.

    Cheers,
    Macel

  4. Bob, you haven’t experiences true pain until you try to sync all this to differing mobile handsets! LOL. I could tell you stories about this pain.

    Think about a company where everyone uses a different phone and some folks use Outlook, others web based calendars. Welcome to true pain. Yeah, some folks will tell you, hey that’s what SyncML is all about. But not all phones support it!

    My company has the original patent holders for sync. They created Sidekick back in the day. To this day, this is still not fixed. Yes, it’s not easy. But there’s no shortage of people trying to solve it.

    Here’s a link to 65 on-line calendar tools. http://mashable.com/2007/10/08/online-calendar-toolbox/

    Let the games begin.

  5. smoothspan said

    Yeah, we both know those Sidekick guys are brilliant. You have a great team over there at SoonR.

    Maybe Android will force this all to be fixed. Today the Google software doesn’t sync as well as iTunes with Outlook and I have to believe Android will flop if they can’t do better.

    Cheers,

    BW

  6. […] of Outlook.  Lest you send me a flurry of comments about one solution or another, be aware I’ve tried a whole bunch already.  Google’s version failed utterly.  My best result was with Plaxo, but it ultimately […]

  7. shaine said

    I have not had a problem with Google Sync, but my use is different. I often work from desktop to desktop, alternating between Mac and PC. I don’t use Outlook at all. I use Sunbird with CalDAV to synchronize my Google Calendar and Thunderbird for email through IMAP, which work on both Mac and PC. So, rather than using the cloud to synchronize my desktops, I use my desktops to access my cloud services. I’ve come to realize that batch updates are iffy. It’s best when your information is pushed to the server or received immediately. Contact synchronization has been a problem until Google Sync.

    What was really important to me with respect to syncing, was mobile access. I have a Windows Mobile phone, which only works with an Exchange server. Google Sync has eliminated that restriction. Now, I have almost instant syncing on calendar and contacts with my phone, where contacts actually matter. Of course, email works too.

    I hear that Microsoft Live is working on a way to sync files between your phone and the cloud.

  8. […] Google has a lousy track record at promiscuous connectivity?  I dunno.  Maybe I’m soured by my experiences trying to integrate GMail with Outlook-Exchange.  It gets the email part because they can fall back on the POP/SMTP open standards.  It failed […]

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
%d bloggers like this: